Refund Policy
Our Refund Policy
Effective Date: 03/Jan/2025
Last Update: 13/Mar/2025
Introduction
At Whazap.co, we are committed to providing our customers with the best possible experience. We understand that there may be instances where refunds are necessary, and this policy outlines our guidelines and procedures for processing refund requests. By purchasing any product, service, or subscription through Whazap.co, you agree to the terms of this Refund Policy.
Refund Eligibility
1. **Subscriptions:** Refunds are available for subscriptions purchased through Whazap.co within three (3) calendar days from the date of purchase. Refunds will only be provided for the full subscription amount and are not available for partially used subscriptions.
2. **Wallet Credits:** Refunds for wallet credits are subject to the following conditions:
- Refunds will not be provided for consumed or utilized credits.
- Refunds are available for the remaining, unutilized wallet credits within three (3) calendar days from the date of purchase.
3. **Exclusions:** Refunds will not be granted for:
- Services where the refund request is made after the 3-day refund window has expired.
- Credits that have been consumed or services fully rendered.
- Any promotional or free credits provided as part of a campaign.
Refund Process
To request a refund, customers are required to follow the steps below:
1. Submit a refund request by contacting our customer support team via email at info@whazap.co or through our designated support portal.
2. Provide the following details:
- Full name and contact information
- Proof of purchase (e.g., receipt, order ID)
- Description of the reason for the refund request
- For wallet credits, provide details of the unutilized credit balance
3. Upon receipt of the refund request, our team will review the request and verify the eligibility for a refund.
4. If approved, refunds will be processed within 7-10 business days from the approval date and will be credited back to the original payment method used at the time of purchase.
Conditions for Refund Approval
Refund requests will only be approved if the following conditions are met:
1. The refund request is submitted within the specified 3-day refund window.
2. The subscription or wallet credits purchased have not been fully utilized.
3. The customer has provided all necessary details and documentation required for processing the refund.
4. The refund request complies with the terms outlined in this Refund Policy.
Non-Refundable Cases
Whazap.co reserves the right to deny refund requests in the following cases:
1. Refund requests made after the 3-day refund window has expired.
2. Refunds for consumed wallet credits or fully delivered services.
3. Situations where the customer violates our terms and conditions, including misuse or unauthorized use of the services.
4. Requests for refunds related to free trials, promotional credits, or discounts.
Exceptions
In exceptional circumstances, Whazap.co may consider refund requests outside the standard policy guidelines on a case-by-case basis. Such exceptions are at the sole discretion of Whazap.co, and the decision made will be final and binding.
Changes to Refund Policy
Whazap.co reserves the right to amend this Refund Policy at any time without prior notice. The updated policy will be posted on our website, and it is the responsibility of customers to review the policy periodically for any changes. Continued use of our services after changes to the Refund Policy constitutes acceptance of the revised terms.
Contact Information
For any questions or concerns regarding this Refund Policy, or to submit a refund request, please contact us at:
Email: info@whazap.co