Privacy Policy
Our Commitment to Your Privacy
Effective Date: 03/Jan/2025
Last Update: 13/Mar/2025
Introduction
Welcome to Affluent It Services Pvt Ltd ("us", "we", or "our"), an Indian company based in Ujjain, Madhya Pradesh. We operate and manage WhaZap (the "Service") via the domains whazap.co, whazap.co.in, and whazap.in. This Privacy Policy explains how we collect, use, protect, and disclose information obtained from users and visitors of our Service. By using our Service, you agree to the collection and use of information in accordance with this Policy. Our Terms and Conditions ("Terms") govern all use of our Service and form part of your agreement with us.
Definitions
For purposes of this Privacy Policy:
1. "SERVICE" refers to any website, subdomain, or online offering under whazap.co, whazap.co.in, and whazap.in, operated by Affluent It Services Pvt Ltd.
2. "PERSONAL DATA" means information relating to a living individual who can be identified from that data.
3. "USAGE DATA" refers to data collected automatically, generated by the use of the Service or from the Service infrastructure (e.g., page visit duration).
4. "COOKIES" are small text files placed on your device for record-keeping or tracking.
5. "DATA CONTROLLER" is the entity determining how and why Personal Data is processed. Here, Affluent It Services Pvt Ltd is the Data Controller of your data.
6. "DATA PROCESSORS (OR SERVICE PROVIDERS)" are parties that process data on behalf of the Data Controller.
7. "DATA SUBJECT" is any living individual whose Personal Data is processed.
8. "USER" or "you" is the individual using our Service, corresponding to the Data Subject whose Personal Data is processed.
Use of WhatsApp and Third-Party Libraries
WhaZap integrates with certain third-party libraries that enable functionalities similar to the "web" interface of WhatsApp. We do not claim to be an official WhatsApp Business API partner; we rely on publicly available linked-device features to help you automate and manage your communications. We respect WhatsApp’s guidelines; however, each user is responsible for compliance with WhatsApp policies. Affluent It Services Pvt Ltd will not be liable for misuse of our Service that violates WhatsApp’s terms or applicable laws.
Information Collection and Use
We collect different types of information to provide and enhance our Service. By using WhaZap, you consent to our collection and use of data as described in this Privacy Policy.
Types of Data Collected
1. Personal Data: We may ask for Personal Data such as your email address, first and last name, or other contact information for user registration, inquiries, or marketing updates. You may opt out of non-essential communications at any time.
2. Usage Data: We automatically collect data such as your IP address, browser type, the pages you visit, timestamps, and other diagnostic data when you use or access our Service.
3. Cookies and Tracking: We use cookies (session cookies, preference cookies, security cookies) and similar tools to personalize content, remember settings, and gather analytics. You can block cookies, but this may limit certain features of our Service.
Use of Data
Affluent It Services Pvt Ltd uses collected data to:
- Operate and maintain our Service
- Notify you about changes
- Provide interactive features
- Offer customer support
- Gather analytics for improvements
- Monitor system performance
- Detect or prevent technical and security issues
- Enforce legal or contractual obligations
- Send marketing or promotional materials (unless you opt out)
- Any other purpose disclosed at the time of data collection or with your consent.
Retention of Data
We retain Personal Data only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law. Generally, account-related data is deleted within a reasonable timeframe (e.g., 6 months) after account closure. Backup copies may be retained up to 12 months. Transactional or legal records may be stored for up to 10 years in compliance with Indian regulations.
Transfer of Data
Your data may be transferred to servers or entities located outside your home jurisdiction. We employ safeguards to ensure your data is treated securely under this Privacy Policy. If you access our Service from outside India, you acknowledge that your data may be processed in India or other jurisdictions with potentially different data protection laws.
Disclosure of Data
1. Legal Requirements: We may disclose Personal Data if required by law or in response to valid legal requests.
2. Business Transactions: If Affluent It Services Pvt Ltd engages in mergers or acquisitions, Personal Data may be transferred, with notification to affected users.
3. Other Disclosures: We may share data with affiliates, to fulfill user requests, include a company’s logo on our site, or otherwise with the user’s consent.
Security of Data
We take commercially acceptable steps to safeguard Personal Data. However, no internet or electronic storage method is 100% secure. We strive to protect your Personal Data but cannot guarantee absolute security.
Your Data Protection Rights Under GDPR
If you reside in the EU/EEA, you have rights under the GDPR: access, rectification, erasure, restriction, objection, data portability, and withdrawal of consent. To exercise these rights, please email us at support@whazap.co. We may request identity verification. Refusal of certain data may limit some functionalities of the Service. You also have the right to contact your local Data Protection Authority if you believe we are violating GDPR.
Your Data Protection Rights Under CalOPPA
Under the California Online Privacy Protection Act (CalOPPA), we:
- Allow anonymous site visits
- Provide a clear Privacy Policy link
- Notify users of changes on our Privacy Policy page
- Honor "Do Not Track" signals when enabled in your browser
- Permit users to update their data by contacting us
Your Data Protection Rights Under CCPA
If you are a California resident, you can:
- Request disclosure of data collected, used, or shared
- Request deletion of your Personal Data (subject to certain exceptions)
- Not be discriminated against for exercising your privacy rights
We do not sell Personal Data. To exercise CCPA rights, contact us. More information at https://leginfo.legislature.ca.gov/.
Service Providers
We may employ third parties to perform tasks on our behalf, including hosting, analytics, and support services. These providers only use your data for the tasks we assign and are obligated to protect it.
Analytics
We may use third-party analytics (e.g., Google Analytics) to track and analyze usage. These tools collect data such as your IP address, browser, pages visited, and session times. Google may share collected data within its advertising network. See https://policies.google.com/privacy for details.
Payments
We may offer paid products or services. Our current payment processors Razorpay and PayPal and handle your financial data; we do not store it on our servers. Payment processors comply with PCI-DSS to protect card info. Refer to each processor’s policy for details.
Links to Other Sites
Our Service may contain third-party links. We are not responsible for the content or privacy practices of external sites. We recommend reviewing the privacy policy of any site you visit.
Children’s Privacy
Our Service is not intended for anyone under 18 ("Child" or "Children"). We do not knowingly collect data from minors. If you believe a minor has provided Personal Data without parental consent, please contact us so we can remove it.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes become effective upon posting. We may also provide advance notice via email or a prominent message on our website. Please review this policy regularly for updates.
Contact Us
If you have questions or concerns about this Privacy Policy, or wish to exercise your privacy rights, please contact us at:
Affluent It Services Pvt Ltd
Ujjain, Madhya Pradesh, India
Email: support@whazap.co