FAQ
Frequently asked questions
Browse through these FAQs to find answers to commonly asked questions.
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfer. For large enterprise orders, other payment options may be arranged upon request.
Monthly plans are charged on the same date every month. Yearly plans are billed annually in a single payment, often at a discounted rate compared to month-to-month billing.
We partner with reputable payment processors who use encryption and tokenization to keep your data safe.
Yes, an invoice is automatically generated and sent to your registered email address.
Absolutely. Simply go to your billing settings and add or update your preferred payment method.
Messages typically send within seconds. However, exact delivery speed depends on factors such as WhatsApp server load, internet connectivity, and message size.
Our system automatically retries any messages that fail due to temporary issues. You can also view detailed delivery reports in your dashboard to identify invalid numbers or unreachable contacts.
Yes. Our scheduling feature lets you choose a specific time and date for your messages to be sent.
We support WhatsApp messages worldwide, but your plan and credits determine the total volume you can send.
Within your account dashboard, you can view detailed delivery reports and statuses for each campaign.
Absolutely. You can cancel from your account dashboard with no extra fees. Your subscription remains active until the end of the current billing cycle.
We evaluate refund requests on a case-by-case basis. If you cancel within the first 14 days of a new subscription, we generally offer a prorated refund for unused credits.
Your account data remains accessible for 30 days. After that, it may be purged from our systems for security reasons.
No, we do not charge an early termination fee. You’ll simply lose access after your current billing cycle ends.
From your dashboard’s subscription settings, select “Change Plan” and choose a monthly plan. The change takes effect at the end of your billing cycle.
Simply log in to your account and go to the “Billing” or “Orders” section. You’ll find a chronological list of all past purchases, with invoice PDFs available for download.
Yes. If you upgrade, you’ll be charged a prorated amount immediately. If you downgrade, changes will take effect at the start of your next billing cycle.
Yes, we send an email reminder about upcoming renewals at least 7 days before your subscription is due to renew.
Absolutely. Go to the “My Orders” tab in your dashboard to view detailed metrics for each past campaign.
Head to your account settings and update your contact info. The changes will reflect on all future invoices.
Yes, you can send various media types, including images, videos, and PDFs. Please ensure the file size meets WhatsApp’s guidelines to avoid delivery failures.
There is technically no upper limit, but your plan’s messaging credits must be sufficient. You can always purchase additional credits or upgrade your plan as needed.
Yes, you can access detailed analytics from the dashboard to measure opens, clicks, and engagement.
WhatsApp allows up to 4096 characters, but we recommend keeping messages concise for best engagement.
Yes, we support verified business numbers. You can connect your existing WhatsApp Business number or request a new sender ID.
We provide email, ticket-based, and live chat support during business hours. Premium users may also have access to a dedicated account manager and priority phone support.
Our typical response time is within 1–2 business hours, although we aim to address urgent issues as soon as possible, depending on your support tier.
Yes, we provide a guided onboarding process and can also schedule 1-on-1 training upon request.
We have a priority escalation channel. Mark your ticket as “Urgent” and our on-call team will respond ASAP.
We primarily offer chat and email support, but phone support can be arranged for enterprise-level accounts.
Yes, we have a RESTful API that allows bulk messaging automation within your own applications. You can generate an API key from your account dashboard.
Absolutely. Our API integrates with popular automation platforms. Please refer to our documentation for setup instructions and sample workflows.
Log in, navigate to “API Settings,” and click “Generate Key.” Keep your key confidential for security reasons.
Yes. We offer libraries in popular languages like PHP, Python, and Node.js to simplify development.
Absolutely. We provide a sandbox mode that allows you to test your integration without using real credits.